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How Orbis Group Married Process + Soul to Lead With Values

Orbis

Industry

Human Resources

Challenge

Orbis Group had processes but lacked a way to live its values—making tough strategic conversations harder and leaving culture as words on a wall instead of daily behavior. Previously, Orbis was running EOS (Entrepreneurial Operating System), but realized they wanted a solution to "marry process with soul, make values lived, not laminated."

Results

With System & Soul, values became actionable habits, leaders gained a shared “ground” for decisions, conversations got cleaner, and execution aligned with culture—giving executive leaders like Sarah Zigila the clarity and confidence to lead with both process and soul.

www.orbisgroup.com

I’m in love with this whole new framework… I’ve never been able to marry process and the soul of an organization—and this is the first time I feel like I can.

Sarah Zigila

VP of People Development, Orbis Holding Group

This is the first time I’ve had a real ground to stand on when I’m having difficult conversations about the direction of our business.

Sarah Zigila

VP of People Development, Orbis Holding Group

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Orbis Holding Group

Orbis Holding Group is a privately held, human resource service company headquartered in Saint Clair, Michigan. An HR strategy in today’s complex environment needs to be a flexible, customized solution designed to meet the specific needs and goals of an organization. Orbis specializes in designing solutions that are cost-effective, efficient, and tailored for our clients. The Orbis team is here for every bump and turn during the entrepreneurial journey.

Sarah Ziglia on why System & Soul clicked at Orbis: marrying process with soul, turning values from a plaque into daily habits, and giving leaders solid ground for tough decisions.

The Challenge

Orbis Group had plenty of motion, but Sarah Zigila wanted deeper alignment. She’d lived in EOS for years (across nonprofit and now at Orbis) and felt something essential was still missing: a way to operationalize values and culture, not just manage projects and meetings.

“It’s more than just some plaque on a wall… we have to live it, breathe it, and show by example.” — Sarah Zigila, Orbis Group

Without a clear, shared ground to stand on, tough conversations about direction were harder than they needed to be, and “values” risked becoming a talking point instead of a daily practice.

The Solution

Sarah adopted System & Soul (S2) through working with business coach, Bill Green, to connect what had been separate: the process that runs the business and the soul that makes it worth running.

What changed:

Values → Behaviors: Values moved off the wall and into daily habits leaders could model and reinforce.
Shared “Ground” for Decisions: S2 gave Sarah a clear foundation for hard conversations about strategy, priorities, and fit.
Process + Soul, together: The operating cadence didn’t just organize work—it expressed the culture Orbis wants to live.
Leader confidence: With language and structure that honor both performance and people, Sarah could lead with clarity and compassion.

“I’ve never been able to marry process and the soul of an organization—until now.” — Sarah Zigila

The Results

Orbis shifted from “values as statements” to values as standards—visible in decisions, conversations, and leadership behavior.

Outcomes you can feel:

Culture you can point to: Values show up in how leaders hire, coach, and course-correct.
Cleaner conversations: A shared framework reduces friction in high-stakes decisions.
Aligned execution: Process supports the culture (not the other way around), creating momentum that feels true to who Orbis is.
Renewed energy:

“This is the first time I’ve been able to really embrace it—and have a ground to stand on. It’s been really exciting.” — Sarah Zigila